FAQs

Scheduled pickup times are stated as a 10-minute window. The pupil must be ready at the start of the 10-minute pickup window. Remember that parents and guardians/pupils can always check scheduled pickup times in RuterBestilling. Otherwise, parents and guardians/pupils can be notified of pickup times by text message. Notifications must be set up in the RuterBestilling app.

We plan routes for everyone given access to school transport services before a new term starts. Pickup times may vary in the first couple of weeks after the holidays, but we guarantee that all pupils will get to school on time. Remember, the easier it is to see house numbers the easier it is drivers to find new addresses.

All journeys can be cancelled in the RuterBestilling app or via the  contact form. Remember to cancel well in advance. Failure to notify us may cause delays for other passengers. If the pupil does not show up for the agreed pickup in the morning, their return trip from school to home is automatically cancelled. If you still want to make the return trip from school, you must reactivate it in RuterBestilling.

Relevant messages for drivers regarding transport must be sent via our contact centre.

For the sake of safety and space, drivers cannot carry sports equipment.

Pupils with access to school transport services can be accompanied by friends or siblings, although this depends on there being space available and the friends/siblings having valid Ruter tickets (school ticket or ticket purchased in the Ruter app or on board).

Yes, in the same way that pupils are reminded of the importance of putting their seat belt on, they will now also receive verbal information about the importance of complying with social distancing rules.

If you want to reverse a cancellation, you must reactivate the journey by 12:00 the day before. This is important because we need time to plan for enough capacity for our passengers. In these circumstances we cannot guarantee that you will have the same driver as the one previously assigned.

Schools can easily monitor the status of applications for relevant pupils by logging into the application portals before looking up the desired pupils.

In Skoleweb, this is done using self-defined reports, which includes a report for applications by school.

In Bussportalen, you will find applications and statuses under the “Søknader” [Applications] tab.

The status “Godkjent/transport innvilget” [Approved/transport approved] means that Ruter has reached a decision about a case and that the transport will be organised.

The customer must contact Ruter to follow-up applications further.

Ruter can be reached on: 22 05 70 70

Try deleting the app and downloading it again – hopefully, this will sort out the problem. If it does not, contact us via our contact form and we will help you.

The link below takes you to user instructions on how to download/use RuterBestilling

Drivers regularly disinfect handles, armrests, seat belts, and other contact surfaces using an approved disinfectant. Buses and taxis are also cleaned on a daily basis.

Yes, alcohol-based hand sanitiser is always available on board and can be used as needed. However, because drivers will stay the recommended distance away from pupils during boarding and disembarking, spraying pupils’ hands is difficult. Therefore, we encourage parents and guardians to equip children their own hand sanitiser and encourage them to use it.